Privacy Policy

Last updated: March 27, 2024

We highly value your privacy and are dedicated to safeguarding it through adherence to this privacy policy ("Policy"). This Policy describes the various types of information we may collect from you or that you may furnish ("Personal Information") on the reap.video website ("Website" or "Service") and its associated products and services (collectively referred to as "Services"). Additionally, we outline our practices concerning the collection, utilization, maintenance, protection, and disclosure of that Personal Information. It also describes the options available to you regarding the use of your Personal Information by us, and how you can access and update it.

This Policy represents a legally binding agreement between you ("User", "you", or "your") and reap. ("reap", "we", "us", or "our"). If you are agreeing to this policy on behalf of a business or any other legal entity, you assert that you possess the authority to bind such entity to this agreement. In such cases, the terms "User", "you", or "your" shall encompass such entity. If you lack such authority or do not consent to the terms of this agreement, you must decline this agreement and refrain from accessing or utilizing the Website and Services. By accessing or utilizing the Website and Services, you affirm that you have read, comprehended, and consented to abide by the terms of this Policy. This Policy does not extend to the practices of companies not owned or controlled by us, or to individuals not employed or managed by us.

Automatic Collection of Information 

Upon visiting the Website, our servers automatically capture information transmitted by your browser. This data may encompass details like your device's IP address, browser type and version, operating system type and version, language preferences, the webpage visited prior to arriving at the Website and Services, pages of the Website and Services visited, duration of visit on those pages, searched information on the Website, access times and dates, and additional statistics.

Information collected automatically is solely utilized to identify potential instances of abuse and to generate statistical insights regarding the utilization and traffic of the Website and Services. This statistical data is not aggregated in a manner that would identify any particular User of the system.

Collection of Personal Information 

You can access and use the Website and Services without divulging any information by which you could be personally identified. However, to utilize certain features provided on the Website, you may be prompted to furnish certain Personal Information (such as your name and email address).

We gather and store any information knowingly provided by you when creating an account, making a purchase, or completing any forms on the Website. This information may encompass, when necessary:

  • Account details (e.g., username, password, etc.)
  • Contact information (e.g., email address, phone number etc.)
  • Basic personal information (e.g., name, country of residence, etc.)
  • Payment information (e.g., credit card details, bank details, etc.)
  • Geolocation data of your device (e.g., latitude and longitude)
  • Any other materials voluntarily submitted by you (e.g., articles, images, feedback, etc.)

Some information is collected directly from you via the Website and Services. Nevertheless, we may also collect Personal Information from other sources such as public databases, social media platforms, third-party data providers, and our joint marketing partners. Personal Information sourced from other channels may comprise demographic details (e.g., age and gender), device information (e.g., IP addresses), location details (e.g., city and state), and online behavioral data (e.g., page view information, search results, and links).

You reserve the right not to provide us with your Personal Information. However, declining to do so may prevent you from accessing certain features on the Website. Users unsure about mandatory information are encouraged to contact us for clarification.

Some of our features such as "Sign In" require authorization from Google. You are free to make changes and revoke access at any time. For further information, please refer to Google Privacy Policy and Google Security Settings.

Children’s Privacy 

We acknowledge the necessity of providing enhanced privacy safeguards concerning Personal Information collected from children under the age of 13. Consequently, we take special precautions to protect their privacy and do not solicit any Personal Information from children at any time. Should you have reason to believe that a child under the age of 13 has furnished Personal Information to us through the Website and Services, kindly contact us at hello@reap.video to request the deletion of that child's Personal Information from our Services.

We urge parents and legal guardians to supervise their children's internet activities and to reinforce this Policy by instructing their children never to disclose Personal Information through the Website and Services without parental consent. We also advocate for the active involvement of parents and legal guardians in their children's online endeavors, emphasizing the importance of providing a safe and nurturing online environment.

Use and Processing of Collected Information

We function as both a data controller and a data processor concerning Personal Information under the GDPR, unless a data processing agreement has been executed, designating you as the data controller and us as the data processor.

Our role may vary based on specific circumstances involving Personal Information. As a data controller, we determine the purposes and means of processing Personal Information necessary for your access and use of the Website and Services, thereby fulfilling data controller obligations as stipulated in the GDPR.

As a data processor, we act when you submit Personal Information through the Website and Services. In such instances, we do not own, control, or make decisions about the submitted Personal Information, and process it solely in accordance with your instructions. Here, the User providing Personal Information functions as the data controller under the GDPR.

To provide you with the Website and Services or to fulfill legal obligations, we may need to collect and utilize certain Personal Information. Failure to provide requested information may result in our inability to furnish requested products or services. Information collected from you may be used for various purposes, including but not limited to:

  • Creating and managing user accounts
  • Processing orders
  • Delivering products or services
  • Enhancing products and services
  • Sending administrative and marketing communications
  • Soliciting user feedback
  • Improving user experience
  • Enforcing terms and conditions and policies
  • Safeguarding against abuse and malicious users
  • Responding to legal requests and preventing harm
  • Running and operating the Website and Services

The processing of your Personal Information hinges on your interaction with the Website and Services, your geographical location, and applicable legal frameworks such as the GDPR. We may also aggregate or combine some of your Personal Information to better serve you and enhance our Website and Services.

We rely on various legal bases as defined in the GDPR for collecting and processing your Personal Information, including but not limited to:

  • User consent
  • Our legitimate interests
  • Personal Information already publicly available

Please note that under certain legislations, we may continue processing information until you opt out, without necessarily relying on consent or any other legal bases. We are prepared to elucidate the specific legal basis applicable to the processing, particularly whether the provision of Personal Information is a statutory or contractual requirement, or a prerequisite to entering into a contract.

Payment Processing

For Services necessitating payment, you may be required to furnish credit card details or other payment account information, utilized solely for payment processing. We engage third-party payment processors ("Payment Processors") to assist in securely processing your payment information.

Payment Processors adhere to the latest security standards established by the PCI Security Standards Council, ensuring the secure exchange of sensitive data over SSL secured channels. Payment data is encrypted and protected with digital signatures, and our Website and Services adhere to stringent vulnerability standards to create a secure user environment. Payment data is shared with Payment Processors only to the extent essential for payment processing, refunds, and addressing payment-related complaints and queries.

It is noteworthy that Payment Processors may collect Personal Information from you, enabling them to process your payments (e.g., email address, address, credit card details, and bank account number) and manage all aspects of the payment process through their systems. Where necessary for future or recurring payments and subject to your prior consent, your financial information will be stored in encrypted form on secure servers of our Payment Processors. The handling of your Personal Information by Payment Processors is governed by their respective privacy policies, which may or may not provide privacy protections equivalent to those outlined in this Policy. We recommend reviewing their respective privacy policies.

We may also request your authorization to collect data from third-party providers to verify your identity, conduct credit checks, prevent fraud, or assess risk. This ensures lawful usage of our Services, confirms your eligibility for desired Services, and protects your data and our Services from fraudulent activities posing risks to you and your finances.

Managing Information 

You retain the ability to delete certain Personal Information we hold about you, albeit the specifics of deletable Personal Information may change with modifications to the Website and Services. Upon deleting Personal Information, we may retain a copy of the unaltered information for the duration necessary to comply with obligations to our affiliates and partners, and for purposes described herein. Should you wish to delete your Personal Information or permanently deactivate your account, please contact us.

How we disclose your information

We disclose your Personal Data to various categories of service providers and other parties, as outlined below. Please note that depending on state laws applicable to you, some of these disclosures may be considered a "sale" of your Personal Data. For more details, refer to the state-specific sections provided below.

Service Providers: These parties assist us in delivering the Services or carrying out business functions on our behalf. They may include:

  • Hosting, technology, and communication providers.
  • Analytics providers.
  • Support and customer service vendors.
  • Payment processors.
  • Our payment processing partner Stripe, Inc. ("Stripe"), which collects your voluntarily-provided payment card information to process payments. Please refer to Stripe’s terms of service and privacy policy for details on how they use and store your Personal Data.

Advertising Partners: These parties help us market our services and offer you other relevant offers. They may include:

  • Ad networks.
  • Marketing providers.

Analytics Partners: These parties provide insights into web traffic or usage of the Services. They may include:

  • Companies tracking how users find or are referred to the Services.
  • Companies tracking user interactions with the Services.

Business Partners: These parties collaborate with us to offer various services. They may include:

  • Businesses with which you have a relationship.
  • Companies offering marketing and creator tools integrated with our products.
  • Companies we partner with to provide joint promotional offers or opportunities.

Parties You Authorize, Access, or Authenticate:

  • Third parties accessed through the services.
  • Social media services.

Legal Obligations: We may share any Personal Data we collect with third parties to fulfill legal obligations as outlined under "Meeting Legal Requirements and Enforcing Legal Terms" in the section on "Our Commercial or Business Purposes for Collecting Personal Data."

Business Transfers: In the event of a merger, acquisition, bankruptcy, or other transaction where a third party assumes control of our business, all collected Personal Data may be transferred to them. If such an event occurs, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

Data Retention

We retain Personal Data related to you for the duration necessary to provide our Services or to fulfill our business or commercial objectives for collecting your Personal Data. When determining a retention period for specific data categories, we take into account factors such as the source of the data, our requirement for the Personal Data, the purpose for which we collected it, and the sensitivity of the Personal Data. In certain instances, we may retain Personal Data for an extended period if it is essential to comply with legal obligations, resolve disputes, collect owed fees, or if mandated or permitted by applicable laws, regulations, or rules. Additionally, we may retain information in an anonymized or aggregated format where individual identification is not possible.

For instance:

  • Profile information and credentials are retained as long as you maintain an account with us.
  • Payment data is retained for the duration necessary to process your transactions or subscriptions.
  • Device/IP data is retained to ensure the proper functioning, effectiveness, and efficiency of our systems.

Transfer of Information

Data transfers may involve transmitting and storing your information in a country distinct from your own. Transfer of your Personal Information to countries outside the European Union will occur solely with your explicit consent or as permitted by the GDPR, ensuring processing in your interest.

You retain the entitlement to comprehend the legal basis of information transfers to countries outside the European Union or to any international organization governed by public international law or established by multiple countries, such as the UN, and the security measures implemented by us to safeguard your information. For additional information, refer to relevant sections of this Policy or contact us using the provided contact information.

Data Protection Rights under the GDPR 

As an EEA resident, you possess certain data protection rights, and we endeavor to facilitate correction, amendment, deletion, or limitation of Personal Information usage. To inquire about the Personal Information we hold about you or request its removal from our systems, please contact us. Specific data protection rights include:

  • Right to withdraw consent
  • Right to access and obtain a copy of Personal Information
  • Right to verify and update or correct information
  • Right to object to processing
  • Right to restrict processing
  • Right to erasure
  • Right to data portability
  • Right to lodge a complaint with a data protection authority

California Privacy Rights

California residents enjoy additional rights regarding their Personal Information under the California Consumer Privacy Act ("CCPA"). If you are a California resident, this section pertains to you.

In addition to rights explained in this Policy, California residents providing Personal Information for personal, family, or household Services may request and obtain from us, once annually, information regarding specific pieces and categories of Personal Information collected and disclosed.

Moreover, California residents have the right to request deletion of Personal Information or opt-out of its sale, encompassing selling, disclosing, or transferring Personal Information to other businesses or third parties for monetary or other valuable consideration. To exercise these rights, simply contact us. We pledge not to discriminate against you for exercising CCPA rights.

Exercising Your Rights 

Requests to exercise your rights should be directed to us via contact details provided in this document. Kindly note that we may seek identity verification before addressing such requests. Your request must furnish adequate information for identity verification or proof of authority if submitted by an authorized representative. We cannot fulfill your request or disclose Personal Information unless identity or authority verification is satisfactory.

Cookies

Our Website and Services employ cookies to personalize your online experience. Cookies are text files placed on your hard disk by a web server, uniquely assigned to you, and readable only by a web server within the issuing domain. Opting out of cookies may impair full access to Website and Services features. Most web browsers accept cookies by default but offer settings to decline them.

Data Analytics

Our Website and Services may utilize third-party analytics tools incorporating cookies, web beacons, or similar technologies to gather standard internet activity and usage data. Information collected generates statistical reports on User activity like visit frequency, page navigation, etc., to monitor and enhance Website and Services performance. Third-party analytics tools do not track or collect personally identifiable User information, and we do not associate statistical report data with individual Users.

Do Not Track Signals

The Website and Services are currently not configured to interpret or respond to Do Not Track signals sent by browsers. However, we restrict Personal Information use and collection, as detailed in this Policy.

Email Marketing

We offer electronic newsletters for voluntary subscription. Your email address remains confidential, disclosed only to third-party providers facilitating email delivery or as permitted in this Policy. Newsletter data is maintained according to applicable laws and regulations, and emails comply with the CAN-SPAM Act, furnishing clear sender identification and unsubscribe instructions. You can opt out of newsletters or marketing emails anytime using provided unsubscribe instructions.

Push Notifications

Voluntary push notification subscription is available, relying on unique device tokens issued by your device's operating system for message delivery. Device tokens do not reveal your identity, unique device ID, or contact information. Push notification data is maintained per applicable laws and regulations, and subscription adjustments are managed through device settings.

Links to Other Resources

The Website and Services may feature links to external resources not owned or controlled by us. We disclaim responsibility for the privacy practices of such resources or third parties. Users should review privacy statements of visited resources collecting Personal Information.

Information Security

We are committed to safeguarding your Personal Data from unauthorized access, use, and disclosure through the implementation of suitable physical, technical, organizational, and administrative security measures, tailored to the type of Personal Data and its processing. Additionally, you play a crucial role in protecting your data by carefully choosing and safeguarding your password and/or other authentication methods, restricting access to your computer or device and browser, and logging out after accessing your account. While we strive to ensure the security of your account and the data within our records, please note that no method of data transmission over the internet or storage can be entirely foolproof.

Data Breach 

In case of suspected security breaches compromising the Website and Services or Users' Personal Information disclosure, we reserve the right to take appropriate measures, including investigation, reporting, and cooperation with law enforcement. In the event of a data breach entailing reasonable User risk, affected individuals will be promptly notified via email.

Changes and Amendments

We retain the prerogative to amend this Policy or its terms concerning the Website and Services at our discretion, with revisions effective upon posting. Users will be notified of significant changes via email or other appropriate means. Your continued Website and Services use after effective date of revised Policy constitutes consent to changes, although we refrain from using Personal Information materially different from that specified at the time of collection.

Acceptance of Policy

By accessing or utilizing the Website and Services, you confirm reading and accepting terms of this Policy and any subsequent amendments. Your failure to comply with this Policy or our terms and conditions may result in denial of access to Website and Services or deletion of User account.

Contact Us 

For inquiries about this Policy, data protection practices, or personal data, contact: hello@reap.video

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